Tuesday, December 07, 2010

JoAnn Fabrics is evil - Forgive my Rant

I am so annoyed!!! I received an email from JoAnn Fabrics at 1:30 am yesterday inviting me to a "One Day Only Web Exclusive Sale + FREE shipping - No Minimum Purchase". I have been wanting to replace my cutting mats and lo and behold they had three different versions of self-healing mats in the size I needed (24" x 36") and they were all 50% off! Hallelujah! Those suckers are expensive so I was quite excited.

I spent a little time comparing the different mats and finally made my selection. But shoot, my first choice was backordered with no rainchecks offered during this one-day sale. Oh well, "no worries," I thought and I selected option # 2. Hmmm, it was also backordered with no rain checks. So I cautiously selected option # 3. YUP! You guessed it. Also backordered. Un-freakin-believable.

But being a glutton for punishment, I thought, "what the heck, I'll replenish my rotary blades and pick up some other supplies during this good sale." But alas, nine of the twelve items I selected (all on sale) were backordered. I was quite pissed and fired off a nasty email.

I never received a response but this morning I did receive emails that indicated four of the backordered items were back in stock including two of the three mats that I mentioned. Free shipping was still available on orders over $35 so I thought, no harm. I'll go ahead and order the items and still not pay shipping. You know where I'm headed, right? ALL the items that miraculously became available just hours after the one-day sale were now full price.

I will still take advantage of JoAnn's 99 cent pattern sales, which I presume is a loss leader for them but I am DONE buying other sewing and craft supplies from them. Their fabric is horrendous, customer service is atrocious and craft selection is abysmal. I try to buy from independent vendors anyway (I am the QUEEN of online purchases) but this just sealed the deal for me.

JoAnn Fabric, you should be ashamed of such evil business practices, especially this time of year!

(FYI, I found the evil Santa photo here. It captured my thoughts about JF perfectly!)

5 comments:

Sharon said...

You've got to be kiddin' me!!! Talk about frustrating - and sneaky on their part. I do my best to avoid JoAnn's whenever possible. Fortunately my local store sells enough of the other crap to keep it in business so I can continue to buy patterns, notions and magazines - on sale of course :-)

Anonymous said...

OH my! They sure stepped on the wrong feet! :) Honestly, I think it may have been one of those typical "bait and switch" things and I agree with you that JAF should be ashamed. Boo.

Ande said...

Ooooooo, I'm furious for you!

Anne e le manine d'oro said...

Oh you have the reasons in the world to banish them !!!

Jknits said...

Boo! Hiss! So not good.